The Sweet Sister Sweatshirt

Your privacy is important to us. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website or use our services.

Information We Collect

We may collect the following types of personal information from you:

• Information You Provide Directly:
  
  • Contact information (such as your name, email address, phone number, shipping address, and billing address) when you create an account, place an order, subscribe to our newsletter, or contact us.
  • Payment information (such as credit card details) when you make a purchase. This information is processed by our payment processors and is not stored directly by us.
  • Demographic information (such as your age, gender, preferences, and interests) if you choose to provide it.
  • Any other information you voluntarily provide to us.
• Information We Collect Automatically:
  
  • Log Data: Our servers automatically record information (“Log Data”) created by your use of the Services. Log Data may include information such as your IP address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.
  • Device Information: We may collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activities and preferences. This helps us to improve our website and personalize your experience. You can control the use of cookies at the individual browser level.

How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfill your orders.
• To communicate with you about your orders, inquiries, and our services.
• To personalize your experience on our website.
• To send you marketing and promotional communications (where permitted by law), which you can opt-out of at any time.
• To improve our website, products, and services.
• To detect, prevent, and address technical issues, security incidents, or fraud.
• To comply with legal obligations.

How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, email marketing, data analysis, and hosting. These service providers are contractually obligated to protect your information.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Your Choices

You have certain rights regarding your personal information:

• You can access, update, or delete your account information.
• You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those emails or by contacting us.
• You can control the use of cookies through your browser settings.
• Depending on your location, you may have additional rights under applicable data protection laws, such as the right to object to processing, the right to restrict processing, and the right to data portability. To exercise these rights, please contact us.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page or by other means. You are advised to review this Privacy Policy periodically for any changes.

Questions about this Privacy Policy?Please email us at support@rigalan.com. We’re happy to assist you with any concerns about your data, your rights, or our practices

At our store, we take pride in delivering high-quality shirts to our customers. However, if something isn’t right with your order, we’re here to help. Please read our return policy carefully before submitting a return request.

Eligibility for Returns & Exchanges

We accept returns and exchanges only under the following conditions:

• You received the wrong item, incorrect size, or wrong color.
• The item was damaged or defective upon arrival.

We do not accept returns or exchanges for change-of-mind, subjective dissatisfaction, or sizing issues if the correct size was sent based on your order.

Return Time Frame

All return and exchange requests must be submitted within 30 days of receiving your order. Requests submitted after this window will not be eligible for return, exchange, or refund.

Mandatory Requirements for Return/Exchange Requests

To initiate a return or exchange, please contact us at support@rigalan.com. In your initial message, you must provide all of the following:

• Full Name: As shown on the order
• Order Number: The unique code provided in your order confirmation
• Detailed Description: A clear explanation of the issue (e.g., wrong size, wrong color, damaged item, etc.)
• Photo Evidence: At least 2 clear, close-up, and well-lit images showing the issue

Photos should include:

• The affected area or damage
• The item’s size tag (if size is incorrect)
• The full front and back of the product
• Return/Exchange Preference: Let us know if you prefer a replacement (if applicable) or refund. For exchanges due to wrong size, please specify the correct size you need.

Return or exchange requests without complete photographic evidence will be automatically rejected.

Return, Exchange & Refund Process

Once your return or exchange request is reviewed and approved:

• If a replacement for a damaged, wrong item, or wrong size is available, it will be shipped free of charge.
• If the item is out of stock for a replacement, or if you requested a return for a damaged or wrong item, we will issue a full refund to your original payment method.
• We will notify you via email once your return or exchange is processed. Refunds will be issued within 7 days of approval, and please allow an additional 3-5 working days for it to appear in your account depending on your bank.

Items Not Eligible for Return or Exchange

We cannot accept returns or issue refunds/exchanges in the following cases:

• Missing or incomplete photo documentation
• Damage caused by misuse, washing, or wear and tear after receipt
• Items returned without prior authorization
• Any return or exchange initiated after 30 days from delivery

If you have any questions about returns or refunds, please don’t hesitate to reach out to our customer support team at support@rigalan.com. We’re here to help and will respond as quickly as possible.

From checkout to delivery, we want your shopping experience to be smooth and worry-free. Below is a detailed guide to how we ship your order.

Shipping Area

We currently ship throughout the United States. International shipping is not yet available, but we’re working on it.

Getting Your Order Ready: Processing Times

Once your order is placed, our team works diligently to prepare and package your items for shipment.

• Standard Processing: Most orders are processed and ready to leave our facility within 1 to 2 business days.
• Priority Processing for Weekday Orders: For orders placed before 2:00 PM Eastern Standard Time (EST) on weekdays (Monday through Friday, excluding holidays), we make every effort to process them on the same day.
• Observance of U.S. Postal Holidays: Please note that we observe all major U.S. postal holidays, during which our processing center will be closed. Processing will resume on the next business day following the holiday.

How Long Until You Receive Your Order: Delivery Timeline

Once your order has been processed and shipped, you can generally expect it to arrive within the estimated timeframe.

• Standard Delivery Estimate: The estimated delivery time for most orders is 5 to 7 business days after the order has been processed and shipped. Please note that this is an estimate and actual delivery times may vary depending on your specific location within the United States.
• Potential for Delays: While we strive to meet these delivery timelines, occasional delays can occur, particularly during peak shopping seasons or due to factors such as adverse weather conditions and unforeseen issues with our shipping carriers. We appreciate your patience should such instances arise.

Our Trusted Shipping Partners

To ensure your package is delivered reliably and efficiently, we partner with reputable shipping companies:

We utilize the services of the United States Postal Service (USPS), United Parcel Service (UPS), and FedEx, among other trusted carriers. The specific carrier for your order will be chosen based on factors such as the delivery destination and the size and weight of your package, with the goal of selecting the fastest and safest delivery method.

Shipping Fee

• A flat rate of $4.99 applies to all domestic orders.
• You’ll always know your shipping cost upfront.

Keeping You Informed: Track Your Package

We want you to be able to follow your order’s journey:

Tracking Information via Email: As soon as your order departs our warehouse, you will receive an email notification that includes your unique tracking number. This allows you to monitor the real-time status of your delivery directly through the carrier’s website or tracking portal.

Delivery Issues

If your order is delayed beyond 10 business days or marked delivered but not received, please contact our support team. We’re here to assist you every step of the way.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to reach out to our customer support team:

• Email: support@rigalan.com
• Contact Form: Contact Us