Cancellation & Exchange Policy

At Rigalan, we understand that plans can shift. Whether you need to cancel an order or tweak your shipping details, we’re here to help make it smooth. Please review our guidelines below.

Order Cancellation or Modification

Changed your mind? You can cancel your order for a full refund or change the order information (size, other order, color…)  within 12 hours of placing it.

To request a cancellation, please email us as soon as possible at support@rigalan.com. Include your order number and a clear cancellation request. If your request comes in within that 12-hour window and your order hasn’t yet entered production, we’ll cancel it and issue a full refund. Unfortunately, if the order is already being processed or printed, cancellation and modifications is no longer possible.

Refund Process

If your cancellation request is approved:

  • Processing Time: Refunds are issued within 7 business days of approval.

  • Refund Method: Your refund will be returned to your original payment method.

  • Additional Time: Your bank or payment provider may take an extra 3–5 business days to post the funds back to your account.

Please double-check all order details before checkout to avoid the need for cancellation.

Shipping Address Updates

If your order has entered production but hasn’t shipped out yet, you can still request a shipping address change.

To update your delivery address, please email us right away at support@rigalan.com. We’ll do our best to catch it before it leaves our facility. Once your package has been dispatched, we can’t make any further changes.

Product Exchanges

We only process exchanges for products that are damaged, defective, or if you received the wrong item/size.

If you need an exchange for any of these reasons, please contact us directly at support@rigalan.com.

Need Assistance?

If you have questions or need help with a cancellation or updating your shipping address, just reach out to our team at support@rigalan.com. We’re here to help make the process as stress-free as possible for you.