Cancellation Policy

Overview

At Rigalan, we prioritize transparency and customer satisfaction. We understand that circumstances may arise where you need to cancel our services. Our cancellation policy is designed to ensure clarity and fairness for all parties involved.

1. Cancellation Eligibility

Before Service Commencement: If the cancellation request is made before the service has begun, you may be eligible for a full refund.
During Service Execution: If a service is already in progress, cancellation may be subject to a prorated refund, deducting the cost of the work completed.
After Service Completion: No cancellations or refunds will be issued once the service has been fully delivered.

2. How to Request a Cancellation

To request a cancellation, please follow these steps:

Send an email to support@rigalan.com with the subject line “Cancellation Request”.
Provide your order details, reason for cancellation, and any supporting documentation if applicable.
Our team will review your request and respond within two (2) business days with further instructions.

3. Refund Policy

Approved refunds will be processed within 14 business days from the date of approval.
Refunds will be issued via the original payment method unless otherwise agreed.
Processing fees or administrative charges may apply depending on the service agreement.

4. Exceptions & Special Considerations

Custom development, subscription-based services, and ongoing maintenance contracts may have specific cancellation terms outlined in individual agreements.
Emergency situations or force majeure events may be reviewed on a case-by-case basis.